RETURN & REFUND POLICY

Grace & Grit Paper Co.
Last Updated: November 3, 2026

At Grace & Grit Paper Co., every product is created with intention and care. From our guided journals and reflection cards to our thoughtfully designed artwork, we hope each piece brings encouragement, beauty, and meaning into your life.

We appreciate your support and want you to feel confident when shopping with us. Please review our return and refund guidelines before placing an order.

1. Returns & Final Sale Items

Due to the nature of our products and their printing and production processes, all purchases are generally considered final sale, except where otherwise required by applicable law or expressly provided in this policy.

This includes:

• Guided journals and mini journals

• Reflection and affirmation card decks

• Bundles and gift collections

• Bookmarks and stationery

• Fine art prints, including made-to-order artwork

• Personalized, custom, and limited-edition products, when available

We generally do not accept returns or exchanges for changes of mind, personal preferences, or incorrectly selected products or sizes.

We encourage customers to carefully review product descriptions, dimensions, and images before purchasing.

2. Damaged, Defective, or Incorrect Orders

We want every order to arrive in excellent condition.

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within seven days of delivery, so that we can investigate and assist you.

Email: gracegritpaperco@gmail.com

Please include:

• Your full name and order number

• A brief description of the issue

• Clear photographs showing the damage, defect, or incorrect product

• Photographs of the packaging, when applicable

Depending on the circumstances, we may arrange a replacement, offer a partial or full refund, or provide another appropriate resolution.

We will not require customers to pay for return shipping for an item that is confirmed to be damaged, defective, or sent incorrectly.

If we need the original item returned, we will provide instructions and, where applicable, a prepaid shipping label.

Please contact us before returning any merchandise. Unapproved returns may not be accepted.

3. Fine Art Prints

Our fine art prints are carefully produced to preserve the beauty and detail of each design.

Because artwork may be printed specifically for your order, fine art prints are generally final sale.

Please review the artwork's dimensions and description carefully before purchasing.

Minor differences between screen and printed colors may occur due to display settings, printing materials, and production techniques.

However, significant printing errors, production defects, damage during shipping, or receipt of the wrong artwork are not considered normal variations.

If you experience one of these issues, please contact us with photographs so we can evaluate the concern and determine an appropriate resolution.

4. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at gracegritpaperco@gmail.com.

We will do our best to accommodate requests received before production or fulfillment begins.

However, once an order has entered production, been personalized, or shipped, changes and cancellations may no longer be possible.

If an order is canceled before production or fulfillment and a refund is approved, it will be issued to the original payment method.

Any cancellation rights provided by applicable law remain unaffected.

5. Group, Bulk, and Special Orders

Group, ministry, bulk, customized, or special-order purchases may be subject to additional return, refund, or cancellation terms.

Any additional terms that apply to these purchases will be communicated before payment is collected or the order is finalized.

Because these orders may involve larger quantities, customization, special production arrangements, or other individualized requirements, they may not be eligible for cancellation or return once production begins.

This section does not limit any rights available under applicable law.

6. Lost, Missing, or Stolen Packages

If your package has not arrived by its expected delivery date, please contact us so we can review the tracking information and investigate further.

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

• Checking around your delivery location

• Asking household members or neighbors

• Contacting the shipping carrier

• Notifying us so we can assist with the investigation

A carrier's delivery scan does not automatically determine whether a refund or replacement is appropriate.

We will review the available delivery information and the circumstances of the order to determine an appropriate resolution, consistent with applicable law.

If a package is confirmed lost in transit, we will work toward a replacement or refund.

7. Refund Processing

When a refund is approved, we will issue it to the original payment method whenever possible.

The time required for the funds to appear in your account depends on your payment provider and financial institution.

We will notify you when your refund has been processed.

Original shipping charges may be non-refundable for voluntary cancellations or returns, where permitted. If an issue results from our error, a defective product, or another circumstance requiring reimbursement, applicable shipping charges will be addressed as part of the resolution.

8. Early Access & Group Inquiries

Joining our Rooted Reflection early-access community or submitting a group or ministry inquiry does not constitute a purchase.

No payment is required to join early access or request information about potential group orders.

When products become available, applicable pricing, ordering details, and fulfillment information will be provided before payment is collected.

For group or special orders, any additional terms will be communicated before an order is finalized.

9. Questions or Assistance

We're here to help.

If you have questions about your order, an upcoming purchase, or this policy, please contact us at:

gracegritpaperco@gmail.com

We aim to respond within one to two business days.

Thank you for choosing Grace & Grit Paper Co. and supporting the heart behind what we create.

Stay Rooted. Stay Radiant.

Grace & Grit Paper Co.

You Were Made to Flourish.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.