Shipping policy
SHIPPING POLICY
Grace & Grit Paper Co.
Last Updated: November 3, 2026
At Grace & Grit Paper Co., we believe meaningful products deserve thoughtful care. From our guided journals and reflection cards to our fine art prints and gift collections, we want every order to be prepared and delivered with attention to quality.
Please review the following information about processing, shipping, fulfillment, and delivery.
1. Product Availability
Product availability may vary by item, collection, production schedule, and inventory.
Some products may be offered as:
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In-stock items
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Small-batch releases
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Preorders
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Made-to-order items
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Group, ministry, or special orders
Availability, estimated processing times, and any applicable preorder or production information will be provided on the product listing or before an order is finalized.
Joining our early-access community or submitting a group or ministry inquiry does not constitute a purchase, reserve inventory, or establish a shipping commitment.
2. Order Processing & Production
Processing and production times may vary by product.
Some items, including journals, reflection decks, gift collections, fine art prints, and special orders, may require additional preparation or professional printing.
We may work with trusted production partners when appropriate to support quality and consistency.
Unless otherwise stated on the product listing, orders are generally processed within the timeframe disclosed at checkout or at the time of purchase.
Processing time refers to the period before an order ships and is separate from estimated carrier transit time.
Business days exclude weekends and recognized holidays unless otherwise specified.
During product launches, holidays, promotions, periods of high order volume, or production delays, processing times may be extended. When appropriate, updated timing information will be provided.
3. Shipping Locations
Grace & Grit Paper Co. currently ships to eligible addresses within the United States.
International shipping is not currently offered unless expressly stated.
Restrictions relating to U.S. territories, P.O. boxes, military addresses, or other destination types may vary by carrier or product and will be disclosed when applicable.
4. Shipping Rates & Delivery Estimates
Shipping charges and available delivery methods will be displayed before an order is finalized.
Rates may vary depending on:
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Product dimensions and weight
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Packaging requirements
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Delivery destination
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Selected shipping service
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Order quantity
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Whether products are shipped from separate fulfillment locations
Larger items, including hardcover journals, gift collections, group orders, and fine art prints, may require specialized packaging or different shipping arrangements.
Any free-shipping promotion or qualifying purchase threshold will be clearly disclosed when offered.
Delivery estimates are provided when available but are not guaranteed unless expressly stated.
Actual transit times may vary due to carrier operations, weather, holidays, service interruptions, incorrect address information, or other circumstances beyond our reasonable control.
5. Shipping Confirmation & Tracking
Once an order ships, customers will receive a shipping confirmation email with tracking information when tracking is available.
Please allow time for the carrier to register the shipment and update tracking activity.
If you have difficulty locating your shipping confirmation, please check your spam, junk, or promotions folder before contacting us.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please review your address carefully before submitting your order.
If you discover an error, contact us as soon as possible at:
We will make reasonable efforts to accommodate address corrections before shipment, but changes may not be possible once an order has entered fulfillment or been transferred to the carrier.
If a shipment is returned due to an incomplete, incorrect, or undeliverable address, we will contact you about available options.
Additional shipping charges may apply if a reshipment is requested, except when the issue is due to our error.
Any resolution will be handled in accordance with applicable law and our published policies.
7. Delayed Shipments
We understand the importance of receiving your order within the expected timeframe.
If we anticipate that an order cannot ship within the timeframe communicated at the time of purchase, we will provide updated information and any options required by applicable law.
For preorder, made-to-order, group, or special-order products, production schedules may be subject to delays due to printing, manufacturing, supply, carrier operations, or other circumstances.
When a significant delay occurs, we may provide an updated estimated shipment date and, where applicable, available cancellation or refund options.
A carrier delay after an order has shipped does not automatically determine whether a refund, replacement, or other remedy is appropriate.
8. Lost or Missing Packages
If your package has not arrived as expected, please review the tracking information and contact us for assistance.
If tracking indicates delivery but the package cannot be located, we recommend:
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Checking around your delivery location
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Asking household members or neighbors
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Reviewing available carrier delivery information
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Contacting the shipping carrier
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Notifying us so we can assist with the investigation
A delivered tracking status does not automatically exclude a customer from receiving assistance or an appropriate resolution.
We will review the available information and circumstances of the shipment.
If an order is confirmed lost in transit, we will work toward a replacement or refund, as appropriate and in accordance with our Return & Refund Policy and applicable law.
9. Damaged, Defective, or Incorrect Deliveries
We take care in preparing products for shipment, but damage or fulfillment errors can occasionally occur.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within seven days of delivery.
Email:
Please include:
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Your full name and order number
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A brief description of the issue
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Clear photographs of the affected product
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Photographs of the packaging, when available
We will review the concern and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
10. Orders Containing Multiple Products
Orders containing multiple products may occasionally be shipped in separate packages.
This may occur when:
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Different production partners prepare individual items
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Products have different processing or production schedules
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An order contains both in-stock and preorder items
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Packaging requirements make separate shipments more appropriate
When available, customers will receive tracking information for each shipment.
Any applicable shipping charges or special fulfillment arrangements will be disclosed before purchase.
11. Preorders
Products offered for preorder will be clearly identified as such.
Estimated production and shipping timelines will be provided when available.
Preorder fulfillment dates are estimates and may change due to printing, manufacturing, supply, or shipping conditions.
When appropriate, customers will be notified of significant delays or material changes affecting fulfillment.
Our Return & Refund Policy governs preorder cancellation and refund eligibility, the terms disclosed at the time of purchase, and applicable law.
12. Group, Ministry, Bulk & Special Orders
Shipping arrangements for group, ministry, bulk, customized, or other special orders may differ from standard individual orders.
Production schedules, packaging, delivery destinations, shipping methods, shipping charges, and fulfillment timelines will be discussed before the order is finalized.
Large or customized orders may require separate shipping quotes or multiple shipments.
Submitting a group or ministry inquiry does not create an order, reserve inventory, or establish a shipping obligation.
Any additional shipping or fulfillment terms will be communicated before payment is collected.
13. Contact Us
If you have questions about shipping, product availability, or an existing order, please contact:
Grace & Grit Paper Co.
We aim to respond within one to two business days.
Thank you for supporting Grace & Grit Paper Co. and the heart behind what we create.
Stay Rooted. Stay Radiant.
Grace & Grit Paper Co.
You Were Made to Flourish.
This policy does not limit any rights or remedies available under applicable consumer protection laws.